Dear Sir or Madam,
I am writing to formally express my dissatisfaction regarding the increasingly unreliable rubbish collection services provided in the Oakwood residential area. Over the past month, the scheduled weekly collections have been missed on three separate occasions without any prior notification or explanation from the council.
This inconsistency has led to significant issues for my neighbors and myself. As the waste bins remain unemptied for extended periods, they have begun to overflow, creating an unsightly environment and attracting vermin. Furthermore, the strong, unpleasant odour emanating from the accumulated refuse is becoming unbearable, particularly during these warmer days, which prevents us from opening our windows or enjoying our gardens.
To resolve this, I suggest that the council reviews the current contract with the waste management provider to ensure they are meeting their service level agreements. Additionally, implementing an automated SMS alert system would be highly beneficial, allowing residents to receive timely updates if a collection is delayed. I trust that you will treat this matter with the urgency it requires and restore our regular service promptly.
I look forward to your prompt response regarding this issue.
Yours faithfully,
Jonathan Sterling