Dear Mr. Henderson,
I am writing to express my severe dissatisfaction regarding the living arrangements provided for my Intensive Marketing course in London.
Upon arrival, I discovered that the room is in a state of disrepair. The central heating is completely non-functional, leaving the room freezing at night, and there is a persistent leak in the ceiling directly above the desk. Furthermore, the shared bathroom facilities are unhygienic, with visible mould in the shower area, which is entirely unacceptable.
According to the course brochure, I was promised a modern, self-contained studio apartment with private en-suite facilities and reliable Wi-Fi. The reality is a cramped, shared room in a dilapidated building that lacks basic maintenance. This environment makes it impossible for me to study or rest effectively.
I request that you either arrange an immediate transfer to a property that meets the standards advertised or provide a significant partial refund so I may secure alternative housing myself. Please address this matter urgently, as my studies are being negatively impacted.
I look forward to your prompt response regarding this situation.
Yours faithfully,
Julian Thorne